Shipping Policy

Shipping Country:

This shipping policy applies to Australia. Currently, we do not provide international shipping.

Below you will find the average delivery time for all our packages:

Order cutoff time: 5:00 pm (AEST) Australian Eastern Standard Time. Orders received after this time will be processed the following business day.
Order handling time: 1 to 2 business days (Monday to Friday). After this time, the shipment is handed over to the carrier company and is ready for transit.
Transit time: 8 to 10 business days (Monday to Friday).

Shipping Carriers

We use the following Australian carriers for shipping:

Australia Post
TNT Australia

Shipping Costs

Shipping is free within Australia. We cover the shipping costs for every order. All our products are delivered to your home 100% free. There is also no minimum order quantity required.

Tracking Your Order

Once your order is shipped, you will receive an email with a tracking number. We provide our customers with a self-hosted "Track Your Order" page, which you can use to track your package.

30-Day Money-Back Guarantee

At Lena Muse, you can shop with peace of mind thanks to our 30-day money-back guarantee. Simply return your items within 30 days.

Free shipping

We're offering free shipping throughout Australia.

Customer service

If you have any questions, feedback, or concerns about your order, don't worry! Our customer service team is here to assist you.

Secure payment

Your payment information is processed securely.